17th May 2001, 12:31 pm
- The map is not the territory.
- There is no failure, only feedback.
- Respect other peoples model of the world. Accept the person; change the behavior.
- The meaning of communication is the response you get.
- Every behavior has a positive intention. Everyone is doing the best that they can with the resources they have available. People make the best choice they can at the time.
- People have all the resources that they need to make the changes that they want. We already have all the resources we need or we can create them. There are no unresourceful people, only unresourceful states.
- Possible in the world and possible for me is only a matter of how.
- The system/person with the most flexibility/choices of behavior will have the most influence on the system. This is the Law of Requisite Variety (1st law of Cybernetics).
- Having choice is better than not having choice. All procedures should be designed to increase choice and develop greater personal flexibility.
